Job Duties and Skills

The MECP Product Technology Specialist position involves directly interfacing with end-user clientele in a retail environment. This interaction requires asking qualifying questions, evaluating the client’s vehicle for fitment and product compatibility, and recommending in-vehicle electronics products and installation services that fit their needs to provide a successful solution for their vehicle modification desires.

Skilled Installation Technician duties and responsibilities include, but are not limited to:

• Answer phone calls and electronic communication inquiries from prospective clientele with accurate product and installation information to bring them into the retail facility as a customer or secure an online sale.
• Greet and qualify walk-in clientele with questions about their vehicle and car electronics technology interests to provide personalized product and installation recommendations.  
• Inspect the client’s vehicle before quoting costs on undefined scopes of installation work.
• Recommend products and installation services correlated to the client’s goals after answers to qualifying questions have been established.
• Ensure compatibility of aftermarket electronics with the vehicle’s existing electronics and customer’s portable device(s) using vehicle fitment guides, manufacturer technical support resources, or verifying with in-store colleagues and technicians.
• Be the interface between the client and installation technician(s) during the period of installation services taking place. 
• Demonstrate completed installations to clientele, showing features, operational characteristics, and locations of essential components (fuses, equipment, or reference pages in the user manuals).
• Attend manufacturer product training webinars or in-person events to maintain product-specific application and knowledge.