Frequently Asked Questions

If you have any questions not answered here, please contact us at mecp@mecp.com.

Q: On what types of devices can I access the learning content and certification exams?

A: Any computer, tablet, or phone that has Internet access! The devices should have a standard browser like Safari, Chrome, Edge, or other common ones. The larger your screen, the better your experience will be. If you can see this question on the device, you should have no problem with the learning content or exam access.

Q: Are you allowed to use an MECP study guide during the learning content or certification exam?

A: If you have a printed study guide, you can use it during the certification exam. Keep in mind that the certification exam is timed, and flipping through a printed study guide may not be the best use of your time.

Q: Are you allowed to use a calculator during the MECP exam?

A: You can use a calculator on any portion of the learning content and certification exams, at any level.

Q: What happens after the MECP exam is complete?

A: Once you have completed an MECP certification exam, you will receive an immediate pass or fail result. You can take a screenshot on your device to record this if desired. You will also receive a PDF certificate showing your name, certification number, and validity date.

Q: If I become certified, when will it expire?

A: Your access to the learning content is based on an annual subscription. Your goal should be to get your certification accomplished as quickly as possible. Your certification will expire when your subscription expires. 

Q: Will I receive a certificate after becoming certified?

A: You will receive a PDF version of your certificate and the MECP Code of Ethics upon completing your certification exam. Printed certificates are no longer sent automatically, but you can purchase one at the CSTC Store.

Q: How can I access or update my profile with MECP?

A: You can create and access your certification profile anytime by logging into your MECP account (coming soon!). Please ensure your mailing address and email address are accurate. MECP recommends using a personal email address. If you change employers and no longer have access to an employer-supplied email address, you won’t have access to the account. Please email us here to help.

Q: How do I share a career success story with MECP?

A: Send us an email with your story about how becoming certified has helped you in your career. MECP regularly uses feedback from certified installation technicians and sales professionals in trade publications such as Mobile Electronics Magazine, CE Outlook, and 12Volt News.

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