If you have additional questions on the MECP exam, contact us at mecp@MECP.com.
Q: How do I reset my Prometric "Candidate Profile" password?
A: Please visit this page to reset your password.
Q: Who pays for the MECP exam?
A: Because the certification belongs to the individual, most candidates pay for their own exams. However, many employers offer to reimburse for testing fees once a passing score is received on the exam. Policies vary by employer.
Q: Can I take the MECP exam on my own computer at home, unsupervised?
A: No. The MECP testing process requires an authorized proctor to supervise testing for all test participants. This ensures that everyone has met the requirements of testing, and that the test conditions are the same for all individuals. Every MECP exam is done in a supervised location with approved proctors.
Q: Are you allowed to use your MECP study guide during the exam?
A: No. Study guides and notes are not permitted during the exam.
Q: Are you allowed to use a calculator during the MECP exam?
A: You are not allowed to bring in your own calculator at any time on any exam. This includes calculator apps in mobile phones, tablets and PDA devices.
You are allowed to use a calculator on MECP Advanced and Master exams and one is provided ‘on screen’ during your testing session for those exams.
All participants are provided scratch paper or a dry-erase board to write down formulas, math problems or diagrams as necessary to help with their testing session. These items are returned to the test site administrator or proctor upon departure from the test site.
Q: What happens after the MECP exam is complete?
A: Once you have completed the MECP exam, you will receive immediate pass/fail results. These results should be printed for your records. Please make sure you either print the results page or write down you registration number, testing date and site number, as this information will be necessary if there are any questions about your exam session. If you’ve passed, you will receive your certificate by mail within 2-3 weeks.
Q: What if someone does not pass their exam?
A: A score of at least 70 percent in each section is required for a passing mark on any of the MECP exams. If a test participant does not pass the exam, he or she can schedule an appointment and test again as soon as the next day, except for Master exams where you are required to wait at least one week. If the individual fails only one section of the exam, the entire exam must still be taken again. The participant must pay for the full price of the exam on each re-testing attempt.
Q: If I become certified, when will it expire?
A: The Basic Installation Technician Certification expires after two years. The Mobile Product Specialist, Advanced Installation Technician and Master Installation Technician Certifications expire after four years. Installation technicians will be contacted via email before their certification expires.
Q: When can I expect my certificate?
A: Provided all of your contact information and mailing address is accurate, you will receive your certificate by mail within 2-3 weeks of completing your exam. Be sure to update your contact information – including your mailing and email address in your MECP database profile to help ensure you receive your certificate and can be contacted by MECP.
Q: Why are certificates sometimes delayed?
A: You may experience a delay if you have not satisfied a prerequisite required for your certificate. For example, if you took and passed an Advanced Installation Technician Exam, but did not satisfy the one-year experience prerequisite, you may not receive the certificate until the prerequisite of experience is validated. Certificates can also be delayed if you do not maintain an up-to-date MECP database profile. Please update your contact information here. >
Q: Can I take an MECP exam if I am on active duty in the U.S. Military?
A: Yes. MECP has a special proctoring program using an on-base representative in place for men and women in the U.S. Military on active duty outside the United States.
Military test participants must contact the education center on their base or in their service area to locate a "test proctor." Ask if the education center could proctor an Internet-based exam for you. If they agree, please have the contact person who will be supervising the exam contact MECP directly at mecp@MECP.com with notice that they are a military proctor and will proctor your exam. They MUST have a military e-mail address. MECP cannot accept personal e-mail accounts because of the inability to verify credentials. MECP will e-mail or fax the proctor the registration information. They will be given proctoring instructions and authorizations. The MECP exam fees can be paid via computer with a valid credit card, just as if you are testing in the U.S.
Q: How can I access or update my certification profile in the MECP database?
A: You can create and access your certification profile anytime by logging into the MECP database. Please ensure your mailing and email addresses on file are accurate. MECP recommends using a personal email address in the event you change employers and no longer have access to an employer-supplied email address.
Q: How do I share a career success story with MECP?
A: Send us an e-mail with your story about how becoming certified has helped you in your career. MECP regularly uses feedback from certified installation technicians and sales professionals in trade publications such as Mobile Electronics Magazine, CE Outlook, 12 Volt News, and CTA's market research materials.